Privacy Policy - Storage Richmond Upon Thames

At Storage Richmond Upon Thames, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our storage services. By accessing or using our services, you agree to the practices described in this policy.

Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, address, email address, phone number.
Payment Information: Credit/debit card details, billing address.
Usage Information: Information about how you use our services, including access times and browser types.

How We Collect Information

We collect information in the following ways:

Direct Interactions: When you provide information through our website or in person at our facility.
Automated Technologies: As you interact with our website, we may automatically collect technical data.
Third-Party Sources: We may receive information about you from public databases and other third parties.

Use of Your Information

We use the information we collect in various ways, including to:

Provide Services: Facilitate your use of our storage services.
Account Management: Manage your account and provide customer support.
Improve Our Services: Understand how our services are used to enhance and develop new services.
Marketing: Send promotional materials and offers that may interest you.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contractual Necessity: Processing is necessary for a contract we have with you.
Legal Obligation: We are required to process your data to comply with the law.

Sharing Your Information

We may share your information with:

Service Providers: Third parties who perform services on our behalf, such as payment processing and data analysis.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

International Transfers

Your information may be transferred to and maintained on computers located outside of your country. We ensure that appropriate safeguards are in place to protect your data.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include secure servers, encryption, and access controls to prevent unauthorized access, disclosure, alteration, or destruction of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Correction: Request that we correct any inaccurate or incomplete data.
Deletion: Request the deletion of your personal data under certain circumstances.
Restriction: Request the restriction of processing your personal data.
Data Portability: Request the transfer of your personal data to another controller.
Objection: Object to the processing of your personal data for specific purposes.

To exercise these rights, please contact us using the methods provided on our website.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors without parental consent. If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

Effective Date

This Privacy Policy is effective as of April 27, 2024.

Consent

By using our services, you consent to the terms of this Privacy Policy. If you do not agree with the policies and practices outlined here, please do not use our services.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy and applicable data protection laws. The DPO is responsible for ensuring that our data processing activities are carried out in accordance with legal requirements and industry best practices.

International Compliance

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our customers in the European Union, and other relevant legislation in the regions where we operate.

Security Breaches

In the event of a data security breach, we will promptly notify affected individuals and relevant authorities as required by law. We have established procedures to detect, report, and investigate security breaches to minimize potential harm.

Encryption and Anonymization

We utilize encryption technologies to protect sensitive data during transmission and storage. Additionally, we employ anonymization techniques where appropriate to further safeguard personal information.

Compliance and Cooperation with Regulators

We work closely with regulatory authorities to ensure full compliance with data protection regulations. We also cooperate with auditors and other third parties conducting reviews of our data protection practices.

Third-Party Audits

To maintain transparency and accountability, we undergo regular audits by independent third parties. These audits assess our data protection policies, security measures, and overall compliance with applicable laws.

User-Friendly Privacy Practices

We strive to make our privacy practices clear and understandable. This policy is written in plain language to ensure that all users can easily comprehend how their personal data is handled.

Privacy Training

Our staff receive regular training on data protection principles and privacy best practices to ensure that they understand their responsibilities in safeguarding personal information.

Feedback and Concerns

If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, we encourage you to reach out to us. We are committed to addressing your concerns and improving our privacy practices.

Continuous Improvement

We are dedicated to continuously improving our privacy policies and practices. By staying informed about the latest developments in data protection laws and technologies, we ensure that we provide the highest level of privacy protection for our customers.